Documents & Verification
Drivers must submit all valid and required documents requested by CozyTaxis. Bookings will be assigned only after successful verification and approval of the submitted documents.
DRIVER PARTNER
GUIDELINES
Terms & Conditions
Please read these guidelines carefully. They explain the standards and responsibilities for CozyTaxis driver partners.
26 guidelinesfor a safe,
reliable partnership
COZYTAXIS PARTNER TERMS
Print terms
Driver partner guidelines
Partner Account & Booking Access
CozyTaxis will provide each approved driver with a unique username and password to access the CozyTaxis website. Drivers can log in to view their assigned bookings, upcoming bookings, new booking details, customer details, and other relevant booking information available through their account. Drivers are responsible for keeping their login credentials confidential and must not share them with any unauthorised person.
Booking Commission
The applicable company commission must be paid before a booking is confirmed. A booking will be considered confirmed only after the commission is received by CozyTaxis.
Booking Details
Before accepting a booking, drivers must carefully check the pickup location, drop location, date, time, customer details, vehicle type, fare, and applicable commission.
Punctuality
Drivers must reach the pickup location on time, preferably before the scheduled pickup time.
Safe & Responsible Driving
Passenger safety must always be the highest priority. Drivers must follow traffic laws and avoid overspeeding, rash driving, sudden braking, or any dangerous driving practices.
Professional Behaviour
Drivers must maintain polite, respectful, and professional behaviour with customers at all times. Unnecessary arguments, rude behaviour, or inappropriate communication will not be tolerated.
Vehicle Cleanliness & Condition
Vehicles must be clean, hygienic, comfortable, and in proper working condition before and throughout the journey.
Confirmed Route
Drivers must follow the route confirmed for the booking. Any significant route change should be made only with the customer’s knowledge or approval, except where required for safety or unavoidable circumstances.
Customer Communication
Drivers must communicate professionally with customers, provide necessary arrival updates, and avoid excessive or unnecessary calls or messages.
Luggage Assistance
Drivers should politely assist customers with loading and unloading luggage whenever reasonably required.
Mobile Phone & Device Use
Mobile phones, earphones, and headphones must not be used while driving. In an emergency, the driver must stop the vehicle at a safe location before using a phone.
No Unauthorised Extra Charges
Drivers must not demand or collect any amount above the confirmed fare unless the additional charge is approved by CozyTaxis or is clearly applicable under company policy.
No Direct Deals with Customers
Drivers must not bypass CozyTaxis by arranging future trips directly with customers or promoting personal/private services without company approval.
Customer Privacy & Confidentiality
Customer information, including phone numbers, addresses, travel details, photographs, and videos, must be kept confidential. Such information must not be misused, recorded, or shared without proper permission.
Unauthorised Sharing of Company or Customer Information
Drivers must not share, disclose, copy, or misuse any confidential CozyTaxis information, customer details, booking information, company data, or other business-related information with any unauthorised person or third party. Any violation may result in immediate blocking or suspension of the driver’s account/ID and further action by CozyTaxis, as deemed appropriate by the company.
Booking Cancellation & Commission Penalty
Once a driver accepts a booking and pays the applicable company commission, if the driver subsequently cancels the booking, the commission paid will be non-refundable and will be treated as a cancellation penalty. Genuine emergencies may be considered at the sole discretion of CozyTaxis.
Reporting Issues
Any accident, vehicle breakdown, customer complaint, route issue, payment issue, or other serious problem must be reported to the CozyTaxis support team immediately.
Vehicle Documents & Legal Compliance
The vehicle must have valid registration, insurance, permit, pollution certificate, and all other legally required documents. Drivers are responsible for ensuring that all vehicle documents remain valid.
No Alcohol or Drugs
Driving under the influence of alcohol, drugs, or any substance that may affect driving ability is strictly prohibited.
No Smoking
Smoking or consuming tobacco inside the vehicle while carrying customers is strictly prohibited.
Lost & Found
Any item left behind by a customer must be safely secured and immediately reported to the CozyTaxis support team for return to the customer.
Driver Ratings & Reviews
Customer ratings and reviews may form part of the driver’s performance record. Drivers are expected to maintain good service standards and respond professionally to customer feedback.
Follow Company Support Instructions
In case of any dispute, emergency, cancellation, payment issue, or customer complaint, drivers must contact CozyTaxis support and follow the instructions provided by the company.
Company Standards
Every driver represents the CozyTaxis brand. Drivers must follow all applicable company policies, safety requirements, service standards, and operational guidelines.
Acceptance of Guidelines
Before receiving bookings, drivers must confirm that they have read, understood, and agreed to comply with the CozyTaxis Partner Terms & Conditions and Driver Guidelines.