Privacy Policy

Information We May Receive

Depending on how you interact with Cozy Taxis, we may receive information such as:

• Contact details: Name, mobile number, email address and other communication details.
• Travel information: Pickup point, destination, travel date, preferred time, trip type, number of passengers and other booking requirements.
• Booking information: Vehicle category, journey details, fare or quotation information, payment status and related service details.
• Communication records: Information you provide when contacting us through phone, WhatsApp, email, website forms or other communication channels.
• Feedback and reviews: Ratings, comments, suggestions or other feedback you voluntarily provide about our services.
• Technical information: Information such as browser type, device information, IP address, pages visited, approximate usage data and website activity.
• Information provided voluntarily: Any other information you choose to submit while requesting or using our services.

We only seek information that is reasonably relevant to providing, managing, improving or supporting our services.

How Information Is Collected

Information may be collected when you:

• Submit a booking or enquiry through our website.
• Contact Cozy Taxis by phone, WhatsApp or email.
• Request a quotation or information about our services.
• Make or manage a taxi reservation.
• Provide feedback, ratings or reviews.
• Interact with our website or online services.
• Communicate with our customer-support team.

While using our website, some basic technical information may be collected automatically through your browsing activity and interactions with our online services.

This information helps us understand website usage, maintain functionality, improve performance, and enhance the overall user experience.

How We Use Your Information

We may use the details gathered through our website and services to support, manage, and improve our business operations, including the following:

• Processing and managing taxi bookings and travel requests.
• Confirming trip details and communicating booking-related information.
• Arranging suitable vehicles and transportation services.
• Responding to enquiries and providing customer support.
• Preparing quotations, invoices and payment-related records.
• Improving our website, booking process and customer experience.
• Maintaining service quality, safety and operational efficiency.
• Understanding customer preferences and improving our travel services.
• Sending service-related notifications and important updates.
• Sending promotional communications where permitted and appropriate.
• Detecting, preventing or investigating misuse, fraud or unauthorized activity.
• Meeting applicable legal, regulatory or administrative requirements.

Sharing of Information

Cozy Taxis does not sell your personal information as a commercial product.

Where necessary to provide our services, relevant information may be shared with trusted parties involved in fulfilling your booking or supporting our operations. This may include transportation partners, drivers, technology or service providers, payment-related service providers, customer-support providers and professional advisers.

Information may also be disclosed when required by applicable law, a lawful request, legal proceedings, or to protect the rights, safety and security of Cozy Taxis, our customers or others.

We take reasonable steps to ensure that the information shared for business purposes is handled appropriately.

Payments and Transactions

Where a payment or transaction is made through a third-party payment service, the payment provider may process information according to its own privacy and security practices.

Cozy Taxis does not intend to collect or store sensitive payment credentials such as complete card passwords, PINs or other authentication information unless specifically required and legally permitted for the relevant service.

Cookies and Website Technologies

We may use cookies and similar technologies on our website to support essential features, analyse how visitors interact with our services, and make your overall browsing experience more convenient.

These technologies may help us:

• Remember certain preferences.
• Understand how visitors use our website.
• Improve website functionality and performance.
• Identify technical problems.
• Measure website traffic and engagement.
• Support relevant advertising or marketing activities, where applicable.

You may manage or turn off cookies by adjusting your web browser settings. Please note that restricting certain cookies could limit or affect some features and functions of our website.

Data Security

Cozy Taxis takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We apply suitable security practices and protective measures to help prevent your information from unauthorized access, misuse, alteration, or disclosure. However, no method of storing or transmitting data can be considered completely secure, and therefore we cannot guarantee absolute protection.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing misuse and meeting legal or regulatory obligations.

We keep personal information only for the period necessary to fulfil the relevant purpose or to meet our legal and regulatory obligations.

Once it is no longer needed, we take reasonable measures to securely remove, anonymize, or appropriately dispose of the information.

Third-Party Websites, Platforms and Services

Our website, messages, or other communications may direct you to websites, applications, platforms, or services operated by external providers. Such third parties manage their services separately and may follow their own privacy policies, terms, and data-handling practices.

Cozy Taxis does not control or take responsibility for the privacy, security, or content of these external services. Before sharing any personal information with a third party, we advise you to review its privacy policy and terms to understand how your information may be handled.

Your Choices and Rights

Subject to applicable laws and reasonable verification requirements, you have the right to:

• Request details of the personal information held by Cozy Taxis about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of certain promotional communications.
• Raise a concern regarding the handling of your personal information.

Some information may need to be retained where required for legal, accounting, security or legitimate business purposes.

Promotional Communications

If you receive promotional communications from Cozy Taxis, you may request to stop receiving them by contacting us or using the available unsubscribe option where provided.

Please note that you may still receive essential service communications, such as booking confirmations, travel updates, payment information or other important messages relating to services you have requested.

Children’s Privacy

Our website and services are designed for a general audience and are not specifically intended for children. We do not intentionally request or collect personal information from children without the necessary consent or authorization. If you become aware that a child has shared personal information with us, please contact Cozy Taxis so we can assess the situation and take suitable steps where necessary.

Changes to This Privacy Policy

Cozy Taxis may update this Privacy Policy when necessary to reflect changes in our services, technology, legal requirements or business practices.

If we make changes to this Privacy Policy, the revised version will be made available on our website, along with a new “Last Updated” date reflecting when the changes took effect. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, want to request correction or deletion of your information, or have a privacy-related concern, you can contact Cozy Taxis using the details below:

• Phone / WhatsApp: +91 9194223123
• Email: info.cozytaxis@gmail.com
• Location: Lucknow, Uttar Pradesh, India

We will make reasonable efforts to review and respond to privacy-related requests within an appropriate timeframe.